A complete investigation was performed by the philips team and the steward clinical engineering team.The findings indicates that all types of simulations were ran and it was determined that the pic classic system alarmed as programmed and designed.The length of the red alarm volume cannot be increased/decreased for red alarm notifications, except for the first initial alarm for brady or asystole.After the first alarm is silenced, the frequency to the next alarm occurring, and cannot be adjusted under unit program setting , accessed in service mode the default is set for the first timeout period alarm to 3 minutes, and the 2nd timeout to 10 minutes.Max volume sound can be set to 10, but is so blaring loud that it obliterates someone talking to someone else.Therefore, alarm volume setting is only set to a 4, which is audibly heard and adequately notifies nursing staff about all alarms, when they occur.The red alarm for brady and asystole are displayed with a flashing red banner , every 5 seconds, but there is no audible alarm that can be heard, as this is how pic classic is designed.Based on the information available and the testing conducted, the device was functioning as intended and there is no malfunction of the device.The reported problem was not confirmed.The device was confirmed to be operating per specifications and no failure was identified.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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