The manufacturer received information alleging the dreamstation 2 advanced auto cpap device service required message.There was no report of patient harm or injury.The device was returned to the manufacturer's product investigation laboratory for evaluation.External and internal inspection of the device and observed the following: the pca(printed circuit assembly) had q4 (phase c) of the motor circuitry blown apart.Q3 (phase b) of the motor circuitry of the pca had brown corrosion and black burn marks all around it.There was a black burn mark on the opposite side of the pca under the q3 area and there was unknown white residue in the area, also.There was dust-like contamination at the end of the iso port tube.All of this corrosion and unknown white residue signals that moisture potentially got inside of the device, suggesting liquid ingress as the root cause.Moisture potentially dripped onto the pca causing destruction, as seen with previous dreamstation 2 investigations with similar consequences.The blower box was free of contamination, as observed with a visual inspection.There is visible damage or functionality failures of the device, most likely due to external conditions.Potential moisture getting into the device where the pca is located and is believed to be the primary cause of the customer complaint.
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