A philips product support engineer reviewed the log files provided.The available log data (rfda & device debug) does not show any loss of monitoring (loss of association with the pic ix) during the incident timeframe.The logs also show that the device was put into ¿standby¿ mode at 23:53 on (b)(6) 2023 and the device was taken out of ¿standby¿ mode at 00:40 on (b)(6) 2023.The only way the equipment can go into standby mode is through user interaction.When the mx40 is put into standby (either at the device or at the pic ix) the mx40 radio is turned off, as a result, no monitoring is being performed, and no data is being transmitted to the pic ix.The patient sector will show that the device is in ¿standby.¿ there are no other log entries until a battery replacement was performed at 08:25 on (b)(6) 2023, which was after the reported incident timeframe.Based on the limited information provided, the device was operating as specified during the event in question.Based on the information available and the testing conducted, the reported problem was not confirmed.The engineer provided their analysis findings.Based on the limited information provided, the device was operating as specified during the event in question.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
|