Catalog Number BCHG64 |
Device Problems
Insufficient Information (3190); Wrong Label (4073)
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Patient Problem
Insufficient Information (4580)
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Event Date 08/01/2023 |
Event Type
malfunction
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Manufacturer Narrative
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Without the benefit of examination and testing, coloplast is precluded from commenting on the condition of the device or the cause of the occurrence.Should additional facts prompt us to alter or supplement any information or conclusions contained in the original mdr or in any prior supplemental reports, a follow-up report will be submitted.
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Event Description
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According to available information, the device did not match the labeling on the box.The wrong device model bchg64 was inside the box for the bcag64 device.No other adverse patient effects were reported.
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Manufacturer Narrative
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After receiving this complaint, we searched for other complaints and found none concerning lot number 9127011.However this issue was known, a labelling issue was occured concerning labelling and two lots are incriminated ( 9127010 and 9127011) a similar case study was performed based on this two item, bcag74 and bchg64 defect labelling.Five similar cases were found ( (b)(4) ).A resensibiilsation was already done with complaint previously registered about this lot number.Checking the quality databases revealed one corrective and preventive action and one non-conformity in relation to the described defect: - capa-00030 "quality improvement 2023/2024": all the operators of the distribution center were trained to good distribution practices in july 2023.- nc-003375 "kitting issues in lpp" opened on december 2023: the actions are ongoing.
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Event Description
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According to available information, the device did not match the labeling on the box.The wrong device model bchg64 was inside the box for the bcag64 device.No other adverse patient effects were reported.
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Search Alerts/Recalls
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