An investigation was completed to determine the cause of this reported event.Intuitive surgical, inc.(isi) received the da vinci product with an alleged issue to perform failure analysis.The large hem-o-lok clip applier instrument was analyzed and found to fail the clip test due to misapplication of the clip.The instrument passed engagement and was able to retain the clip through engagement, but it could not apply the clip.The complaint was confirmed by failure analysis, which indicates that the device may have contributed to the customer reported issue.
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