In speaking with the olympus technical assistance center (tac), the customer reported they had light/dark image issues in both rooms at the facility.Tac recommended the customer verify the light source cable.Only proper connection was able to be verified due to a procedure in progress.The customer also mentioned issues with the olympus 180/190 series scopes.Tac recommended verifying pigtail function and proper connection.The customer further mentioned color pars being present, but with a blank grey box in the lower corner of the screen.Tac recommended the picture in picture (pip) settings and options were initiated.The device was returned to olympus for evaluation.The device evaluation found the complaint was not confirmed and the image was displayed without noise or distortion.Evaluation did find the following: the housing had cosmetic damages (faded front panel); and the lamp had 400 or more hours.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation.
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The customer reported to olympus the evis exera iii xenon light source, had issues related to color bars and dark/light images with either of two evis exera iii video system center and another evis exera iii xenon light source.The issue occurred during preparation for use.The procedure was unknown.There were no reports of patient or user harm associated with this event.Related events: patient identifier: (b)(6), model: cv-190, serial# (b)(6).Patient identifier: (b)(6), model: cv-190, serial# (b)(6).Patient identifier: (b)(6), model: clv-190, serial# (b)(6).
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