H3, h6: the detailed investigation of the complaint event and system was completed.The investigation was performed based on expert discussions considering complaint description, customer service reports, and system history.According to the initially provided information, x-ray radiation was unintentionally triggered by the system without the footswitch being actively pressed.This problem occurred during system testing, performed by a physicist.The user recognized the unwanted radiation by the radiation alarm that sounds after 5 minutes of continuous exposure.The worst-case estimate (including the assumption, that the physicist remains directly in the x-ray path for the whole time period) of the potentially applied skin dose gives a maximum value of 225mgy.No health consequences were reported to this event.The onsite service intervention showed that the spring of the footswitch was missing, which causes the foot pedal to require less force to be actuated.Unfortunately, it was not possible to determine how the spring was lost.In addition to the alarm signal that informs the user after 5 minutes, ongoing radiation is displayed via an ¿x-ray¿ lamp.No issue was identified when checking the optical signal.To resolve the problem, the footswitch was replaced as part of the service activity.The occurrence rate of the aforementioned error pattern was checked.A possible error accumulation or even a systematic error, which leads to a corrective action of the installed base, could not be determined by the investigation.
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