Catalog Number 09315349190 |
Device Problems
Low Test Results (2458); Non Reproducible Results (4029)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/06/2023 |
Event Type
malfunction
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Manufacturer Narrative
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The analyzer serial number is (b)(6).The calibration and qc data provided was acceptable.Based on the calibration and qc data, a general reagent issue could be excluded.The field service engineer (fse) adjusted a probe and performed mechanical checks successfully.The fse also found electrical issues at the customer site.The investigation is ongoing.
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Event Description
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There was an allegation of questionable elecsys troponin t hs stat assay results for 1 patient sample on a cobas e 411 immunoassay analyzer.On (b)(6) 2023, the initial troponin result was 0.048 ng/ml.Another sample was collected that gave a "negative" result, which prompted the customer to repeat the sample.A plasma sample was repeated and the result was 0.004 ng/ml.A serum sample was repeated and the result was less than 0.003 mg/ml.On (b)(6) 2023, another plasma sample was repeated an the result was 0.003 ng/ml.Another serum sample was also repeated and the result was less than 0.003 mg/ml.Clarification on if the plasma and serum samples were all collected at the same time or were aliquot samples was not provided.
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Manufacturer Narrative
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The alarm trace did not contain a conspicuous event.The investigation did not identify a product problem.The root cause of the event could not be determined.
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Search Alerts/Recalls
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