H3: this report is based solely on the information provided by the customer.Upon due diligence, (b)(6), confirmed that the device would not be returned for analysis.Additionally, she confirmed that the facility was educated on application of the device and new protocols and buckle needs were implemented.Historical data found complaints of unintentional patient release for the foam limb holder part 2532.Of those returned, broken clips, excessive force, and/or wear and tear has contributed to the malfunction.Other similar complaints were determined to be due to improper application of the device or use with incorrect patient population per the product ifu.A device history record (dhr) of the affected lot number did not reveal any issues.No ncrs were identified.The unit passed all verification testing and met manufacturing specifications prior to being released for distribution instructions for use (ifu) warning states to before each use, check cuffs and straps for cracks, tears, and/or excessive wear or stretch, broken buckles or locks, and/or that hook-and-loop adheres securely as these may allow patient to remove cuff.Discard if device is damaged or if unable to lock.The ifu also provided extra warning to not use this device with someone who has continued highly aggressive or combative behavior, self-destructive behavior, or deemed to be an immediate risk to others or to self.At this time there is no evidence that a manufacturing non-conformity contributed to the reported complaint and the instructions for use were reviewed and determined to provide adequate instructions and warning for the safe and effective use of the device.Therefore, no corrective or preventative actions are necessary.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.Manufacturer reference file (b)(4).H3 other text : product not returned.
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