Based on the claim against the product by the customer noting broken gray mount, an investigation was completed to determine the cause of this reported event.Intuitive surgical, inc.(isi) did receive a da vinci product to perform failure analysis.The 30-degree endoscope instrument was analyzed and found to have the camera-adapter bearing broken.Additionally, the endoscope was visually inspected and found with a dislodged retaining ring.Also, the endoscope cable was visually inspected and found with defect at zone c 1/3 near the scope housing.Visual inspection confirmed visible light shining through the cable insulation jacket when the cable was plugged into the internal system or equivalent and illumination was powered on.The endoscope was visually inspected and manually tested by hand using series of movement tests and failed.The endoscope was detected with rattling or noise from the housing and/or detected loose balls from the led windows.Therefore, the endoscope was disassembled and confirmed with dislodged desiccant balls inside backend housing.The instrument had rattling in the front housing and laser marking on shell housing damage.The complaint regarding broken gray mount was confirmed by failure analysis, which indicates that the device did contribute to the customer reported issue.
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