The complaint was escalated for technical investigation and the results indicate that the monitor in question was set up as a standalone monitor with no connection to a database, so recordings were not available after the event.The product support engineer (pse) advised that this is not a product malfunction, and the monitor was functioning as designed.The pse explained that the mx800 can be setup/configured to send information to a database.However, in this case, the monitor has not been set up to do so and/or the customer has not the infrastructure to record data coming out of the monitor.The project manager (pm) was sent the information, and he advised that if we consider the trend as patient activity, we could say that the mx800 could record the patient activity at 1 value every 12 seconds.If the user is considering patient activity as continuous waves and numeric records, so in that case mx800 is not capable of a such report as long as not connected to any database (such as picix).The device was functioning as intended and there is no malfunction on the device.The device was confirmed to be operating per specifications and no failure was identified.If additional information is received the complaint file will be reopened.
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