The device was returned and evaluated, and the customer¿s allegation was confirmed.In addition to the bending section having a hole/cut and leaking, additional findings were as follows: the image guide was broken on image and back focus was off; loose/broken wire was sticking out of bending section; and angulation was low.The investigation is ongoing, and a supplemental report will be submitted upon completion of the investigation or if any additional information is provided.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.The g2 field was corrected based on information available at the time of the initial submission.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been more than 5 years since the subject device was manufactured.Based on the results of the investigation, a definitive root cause could not be established, however, it is likely that physical stress was applied to the bending section.The event can be prevented by following the instructions for use which state: - inspect the external surface of the entire insertion tube including the bending section and the distal end for dents, bulges, swelling, peeling, scratching, holes, sagging, transformation, bends, adhesion of foreign body, dropout of parts, any protruding objects or other irregularities.- do not insert the insertion tube with excessive force into the ureter or calix.The bending section may be damaged.Olympus will continue to monitor field performance for this device.
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