One opened phaco tip in a wrench / in a plastic bag was received for the report.Sample was visually inspected and found to be conforming for occlusion and nonconforming for broken/cracked tip.Phaco tip appears to be broken at the bevel.The break appears to be straight going up the cannula.Wall thickness is even.Wear observed on threads, back of flange, and nut corners consistent with threading on handpiece.A occlusion flow test was performed and found to be conforming.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The photos were reviewed by the manufacturing site.The photos show a phaco tip with cracked cannula.The reported cracked tip complaint can be confirmed from photo.The complaint evaluation confirms the phaco tips were broken.The root cause for the broken phaco tips cannot be determined from this evaluation.The phaco tip visual inspections do not show any manufacturing issues that would cause the broken phaco tips.The complaint evaluation does not confirm an occlusion, therefore the root cause cannot be determined from this evaluation.The most likely root cause for the report of occlusion (did not aspirate and irrigate correctly) is the cracked phaco tip.The tip was found conforming for occlusion and the exact root cause for the cracked tip cannot be determined from this evaluation.All phaco tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.Any nonconformance, such as the cracked phaco tip exhibited on the returned opened sample, is removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
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