The complaint was confirmed via pictures provided by the customer.However, the picture provided did not show any of the markings on the device to determine the lot number of the device.The device was discarded after the pictures were taken.Therefore, the device cannot be returned and no more pictures can be taken.Without further informaiton, a true root cannot be determined.The complaint has been logged in the complaint system for tracking and trending.Based on the above information, no further actions are required and this can be seen as the final report.If additional information is obtained that alleges any additional patient involvement or additional informaiton pertinent to the investigation, a subsequent follow up report will be submitted.There has been a total of 29,146 sold of all lots with one additional complaint recorded for the insert platform breaking off.Therefore, there is a low complaint rate.Received via user facility report# (b)(4).
|
The customer notified symmetry on 10/09/2023 that the device was found and available for returned.Upon receiving the device, it was evaluated and confirmed to have a manufactured date of 143 ( march 2014).The device showed significant signs of wear and tear with significant damage to the jaw inserts.Based on the product review and the risk assessment no further actions are necessary.Based on the above information, no further actions are required and this can be seen as the final report.If additional information is obtained that alleges any additional patient involvement or additional information pertinent to the investigation, a subsequent follow up report will be submitted.
|