The manufacturer became aware of an allegation of a thermal event.The user reported smoke and overheating of the device causing the device to melt.An odor was also observed.The manufacturer received the device for investigation.The technician confirms heavy signs of thermal damage, as well as a dirty npc filter.The technician confirms there was a thermal event that melted/warped the plastic.There was much debris, dirt, dust found once the device was broken down.The technician found no evidence of thermal events such as smoke, wires melting, or other related electrical fire evidence.Heavy rust was found showing a damp environment.The technician determined that use of the device with dirty filters for so long contaminates throughout the npc filter port, then inside the motor pump causing failures.The exact cause of the thermal event could not be confirmed.There was no patient harm or injury.The manufacturer concludes that no further action is necessary at this time.
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