Catalog Number 09031537001 |
Device Problems
High Test Results (2457); Adverse Event Without Identified Device or Use Problem (2993)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/31/2023 |
Event Type
malfunction
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Event Description
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The initial reporter received questionable mg2 magnesium gen.2 results from two patient samples tested on the cobas pure sample supply unit.The reporter stated that they noted occasional spikes in qc results which were resolved on rerun.The reporter stated that they have been repeating elevated mg results for a week.The reporter was able to provide one patient sample with discrepant results: the initial result was 1.22 mmol/l.The first repeat result was 0.898 mmol/l.The second repeat result was 0.899 mmol/l.The third repeat result was 0.894 mmol/l.The fourth repeat result was 0.898 mmol/l.
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Manufacturer Narrative
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The reagent lot number and the expiration date were requested but not provided.The patient sample was hemolyzed (3+) and a hemolysis/icterus/lipemia (hil) index of 523/0/77.The investigation is ongoing.
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Manufacturer Narrative
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The investigation excluded reagent issues.The customer implemented an additional extra wash cycle (ewc).The analyzer was confirmed to be performing within specifications.Product labeling states "carryover - take adequate measures (for example, extra wash cycles) to avoid extra testing and potentially incorrect results." the investigation determined the customer's actions resolved the issue.The cause of the event could not be determined.
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Search Alerts/Recalls
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