Other, other text: one device was returned for analysis.Visual inspection showed a damaged dso seal and bent latch lock.The tamper seal was broken.There was no evidence to review in the device's event history log.A functional test and backup battery charge were performed and the reported issue was not duplicated.The device functioned as intended.It was determined that the most probable cause was due to a depleted battery backed ram.As a result, the backup battery was charged for up to a maximum of 250 hours and standard preventive maintenance was performed.A service history review identified there was no indication that the complaint was related to a service of the device within the review period.D3, g1, and g2 email is: (b)(4).
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