This report is being supplemented to provide additional information based on the legal manufacturer's final investigation and device evaluation.Updated fields (d4, d9, h3, and h4).The device was returned to olympus for inspection, and the customer's complaint/reportable malfunction was confirmed.The complete evaluation results are as followed: the cable is damaged/broken.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, it is likely the suggested event occurred due to improper handling by the user, in combination with wear and tear.It is possible the cable is used for more than 12 months, as stated in the instruction for use.Since the cable is manufactured in september 2019, the product is probably in use for approximately 4 years.However, the root cause of the suggested event could not be identified.The event can be prevented by following the instructions for use which state: "service life of hf cables is restricted to one year.Furthermore, the cable must be inspected before and after each use and reprocessing cycle.This can be done by slightly pulling the plug to identify if wires inside the cable are pre-damaged (a force with 20 n at most shall be used when pulling the plug).When the cable remains rigid and does not bend, this area of the cable is very likely faultless.Additionally, the cable shall be wound up with a diameter of less than 10 cm.When removing the cable, the plug shall be pulled and not the cable." olympus will continue to monitor field performance for this device.
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