On (b)(6) 2023 during a complaint search it became evident, that this complaint is a similar complaint to the reportable complaint (b)(4).The reporting decision was updated accordingly.During the remote troubleshooting the most probable sequence of events leading to the breakdown of the device was identified.The us sensor was either not properly screwed in the fpv or loosened over time.The us sensor fell off, was for a moment caught by the cable, bevor finally tumbling to the ground.The customer was trained to properly screw the us sensor in the fpv and the device was repaired on site.The capa investigation identified the following root cause: misuse of the uss as a ¿handle¿ to change the support arm position instead of using the proper handle of the vyntus body support arm or the support arm itself.This misuse loosens the mechanical connection between the uss and the fpv so it becomes insufficient to hold the uss in place.
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