On (b)(6) 2023 during a complaint search it became evident, that this complaint is a similar complaint to the reportable complaint (b)(4).The reporting decision was updated accordingly.The customer called and complained that the us sensor easily becomes loose and could fall down in case a patient touches it unintentional.During remote troubleshooting no final cause could be identified.The sensor was not sent back for investigation.The us sensor was replaced during a standard maintenance at customers site.The capa investigation identified the following root cause: misuse of the uss as a ¿handle¿ to change the support arm position instead of using the proper handle of the vyntus body support arm or the support arm itself.This misuse loosens the mechanical connection between the uss and the fpv so it becomes insufficient to hold the uss in place.
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