The device was sent to schiller for investigation.Schiller informed that the device was received without the original battery hence they were not able to check if the failure to recognize the battery is reproducible.Schiller repair department checked the device with their own batteries and there was no problem.The reported problem was not confirmed.A review of the risk management file was performed, and the potential severity is s2 has been identified in the risk document.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.The device was confirmed to be operating per specifications and no failure was identified.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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