The device was returned to an olympus repair facility, and an evaluation of the device was performed.During the evaluation, the customer's originally reported issue of compromised or distorted image was not confirmed.The following additional findings were also noted: assorted scratches and chips.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation and additional information received from the customer.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, and because the phenomenon was not duplicated during device evaluation, the root cause could not be identified.It is likely that the event occurred due to breakage of the image sensor unit including disconnection by stress from repeated use, external factors, or handling, or that the components including the integrated circuit chip and capacitor, mounted on the electric circuit board had a defect.The instruction manual operation manual describes the following warning: ¿chapter 3 preparation and inspection".3.8 "inspection of the endoscopic system¿.Confirm that the wli and nbi endoscopic images are normal.1.Before inspection, wipe the objective lens using clean lint-free cloths moistened with saline solution or sterilized water.2.Observe the palm of your hand in the wli and nbi endoscopic images.3.Confirm that light is output from the endoscope¿s distal end.(see figure 3.23).4.Adjust the brightness level as appropriate.5.Confirm that the wli and nbi endoscopic images are free from noise, blur, fog, or other irregularities.6.Turn the angulation control levers slowly in each direction until it stops.7.Confirm that the wli and nbi endoscopic images do not momentarily disappear or display any other irregularities." olympus will continue to monitor field performance for this device.
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