The philips field service engineer (fse) report the issue on the customer's behalf.It was reported that the mp50 fell.The device was reported to be in use on a patient, but no adverse event to the patient or user was reported.The fse confirmed that the display and main unit frame were damaged because the mp50 was dropped.The fse repaired the part, inspected it, and carried out a heat run, and confirmed normal operation.
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A philips field service engineer (fse) went to the customer's site to evaluate the device in question.The fse confirmed the mp50 was dropped during transport unmounted to any fixture.The staff put the mp50 directly on the bed resulting in its fall causing display and main unit frame damage.The fse repaired the unit, conducted a heat run, and inspected it thoroughly.The unit passed performance verification testing and returned to normal operation.The device remains in use at the customer's site.
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