The reported event could not be confirmed since the returned device is conforming to specifications and fully functional.On the aequalis reversed baseplate in return, the two internal eyelets are not at the good location.So, they can rotate more than the expected variable angle.We can confirm that the eyelets were pulled back out of the baseplate.Two locking screws were inserted on the eyelets of the baseplate.During the screwing of the locking screws, the eyelets of the baseplate come back automatically in their initial position.At the end the screwing, they can¿t rotate more than the expected variable angle.The device is functional.A review of the labeling did not indicate any abnormalities.The operative technique provides in warning: "before fixing the multidirectional fixation screws, make sure that the baseplate¿s threaded rings have not moved after drilling the holes.This will help to avoid issue with final alignment of the screws.¿ on the additional feedback received from the customer, it¿s mentioned ¿later heard this is possible and can be popped back in.At the time didn¿t know so removed the whole baseplate.¿ based on investigation, the root cause was attributed to a user related issue.The event was caused by a learning gap errors.A review of the device history for the reported lot did not indicate any abnormalities.No corrective actions are required at this time.No indications of material, manufacturing or design related problems were found during the investigation.If more information is provided, the case will be reassessed.
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