The complained products (27032l and 27032lo) were received at the manufacturing site 2023-09-26 and were therefore available for investigation.The investigation has been completed on the 2023-12-14.Findings: during the inspection of the claimed items 27032l and 27032lo, damage was only found on item 27032l.Here, the beak has become detached from the shaft at the distal end.It is also recognisable that a piece of material is missing from the beak.When checking the manufacturing date, it was noticed that the article is from december 2003.There is therefore a high probability that the item has reached the end of its life cycle due to years of reprocessing.The chemicals contained in the reprocessing process have probably washed out the braze connection between the beak and shaft over the 20 years.Therefore, before each use, the article should be checked for function and damage as described in the instruction for use.There is no indication for a material-, manufacturing- or design-related failure.The root cause of the reported issue can be traced back to wear and tear in combination with a usage related failure.The event is filed under internal karl storz complaint id:(b)(4).
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