Complete information for section a patient information, 1.Patient identifier = sid= (b)(6),(b)(6),(b)(6).An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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The complaint investigation performed by the aliniq ams technical group for inconsistency of test results released by the aliniq ams software included a review of data and information provided by the customer, search for similar complaints, ticket trending review, and labeling review.A review of labeling and historical data was done, and both were adequate, with no trends found.The investigation indicated that the issue was due to human error performed during the creation of a new non-abbott test asked by customer.The channel code was set up incorrectly on the middleware: the t218 panel was configured with the upload assay code of another allergen test (t25) specimen, causing the wrong association of the test results in aliniq ams.During the verification of the new test configuration, the test mismatch was not detected by the abbott informatic technical specialist because of the very similar results ranges returned by the instrument.The issue was resolved through a configuration change within the aliniq ams middleware settings at the customer site performed by the abbott informatics technical specialist: the channel code of the t218 test was properly associated in the analyzer section on aliniq ams so that correct values were released by aliniq ams and sent to the lis.A review of the labeling addresses the customer¿s issue: the ams configurator user manual 3.01 provides adequate information how to configure the test-channel codes used by the windows services managing communications with the analyzer.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.No inadequate patient treatments or adverse impacts on patients¿ health were reported by the customer due to this issue.Based on all available information and abbott diagnostics' complaint investigation, no systemic issue or product deficiency of aliniq ams middleware, version 3.01, was identified.Updated information in section g1:.
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