Catalog Number 08469865160 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/17/2023 |
Event Type
malfunction
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Event Description
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We received an allegation about discrepant results for 1 patient's plasma sample tested with elecsys troponin t g5 stat assay on a cobas e411 immunoassay analyzer when compared to a different cobas e411 immunoassay analyzer.Initial result: 9 ng/l.Repeat result: 11 ng/l.The repeat result was deemed to be correct.
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Manufacturer Narrative
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The cobas e411 rack serial number was (b)(6).On the day of the event, there were issues with qc so the customer calibrated and ran the qc again and it passed.By the end of the day, the customer ran qc and it failed so they retested the patients' samples for that day.The customer uses a 3rd party qc.The investigation is ongoing.
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Manufacturer Narrative
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The last calibration was performed on (b)(6) 2023 and it was acceptable.Qc recovery had results outside the acceptable range.The alarm trace showed no abnormalities.The cause was consistent with a blocked flow path.The field service engineer (fse) ran a fishing line through the sipper flow path.He also ran liquid flow cleaning and checked all adjustments.Precision studies were performed and they were within specifications.The customer performed calibration and qc and they were acceptable.The fse did a performance check and the instrument was performing within specifications.The service actions done by the fse resolved the issue.No further issues were reported afterward.
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Search Alerts/Recalls
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