Background: empulse r20 owner's manual, page 7 states: "before assisting a wheelchair user, read all warnings contained in this manual, and follow all instructions that apply.Be aware that after consulting a health care provider, it is necessary to learn safe and proven body mechanics to use and create assistive methods best suited to one's abilities." empulse r20 owner's manual, page 7 states: "1.Before beginning use of the device, one should be trained in the safe use of the device by a health care provider.2.First, with the device attached to the chair, practice propelling the wheelchair at slow speeds and in open areas.3.It is necessary to develop methods for safe use best suited to one's level of function and ability.4.Never try a new maneuver alone.Ask the advice of a health care provider to lower the risk of a fall or tip-over." discussion: in reviewing the complaint, the dealer reported that while using the r20 power assist for the first time, the end user wrecked her wheelchair.There is limited information provided on the incident and the reported injuries sustained by the end user.There is no indication that the wheelchair malfunctioned.After the alleged incident, the end user went to the emergency room.She was evaluated for a concussion and received stiches.No additional details regarding injury or treatment were provided.The dealer reports that the end user is fine now.Conclusion: in conclusion, there were no claims of malfunction or defect made against the wheelchair.Based on the limited reported injuries and the allegation of a serious injury (stitches), this mdr is being filed.
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