On (b)(6) 2023: customer called in to report receiving a 302 code (analyzer failure) with tests.Customer also hears a grinding noise during test.Technical support asked customer to disconnect and reconnect the power.When customer unplugged the power cord from the surge protector she noticed a spark.Spark came from the cord.The customer was not injured.There was no visible damage from the power cord or analyzer.Customer was unsure if original power supply was used.The instrument is located in a dry environment, clinic setting, at room temperature.User has not experienced other instances of static electricity in general and was wearing business casual clothing.
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