Catalog Number 06Q42-01 |
Device Problem
Smoking (1585)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/05/2023 |
Event Type
malfunction
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Event Description
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The customer reported an issue with the glp track end.Specifically, smoke was seen coming out of the sample access line (sal) generic fuse after turning it on once it was installed.There was no reported impact to patient management and no reported injuries.
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Manufacturer Narrative
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This report is being filed on an international product, list number 06q42-01 and there is a similar product distributed in the us, list number 04z96-51.All available patient information was included.Additional patient details are not available.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event Description
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The customer reported an issue with the glp track end.Specifically, smoke was seen coming out of the sample access line (sal) generic fuse after turning it on once it was installed.There was no reported impact to patient management and no reported injuries.Update: additional information received (b)(6) 2023: it was reported that after the 440v was connected on the filter, the segment controllers were turned on in order to be programmed since this was a new installation.As soon as the switches on the segment controllers were turned on, smoke came out of them.The power was then shut down.It was reported that the pins on neutral line of the plugs on the bus bar was damaged.
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Manufacturer Narrative
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The field service representative (fsr) indicated that during installation of the sample access line (sal) module to the glp track, serial (b)(6), the sal generic fuse overheated after being turned on.Once connected and ready, the fsr turned on the module controller board and identified smoke coming out.Further investigation found that the pins for the neutral line of the plugs for the bus bar was damaged.The fsr replaced the module controller board to resolve the issue.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.Complaint review related to the customer reported event for the module controller board did not identify any other complaints.A review of tracking and trending did not identify any trends.Review of the manufacturing documentation did not identify any non-conformances or potential non-conformances related to the module controller board.A labeling review determined product labeling addresses customer reported issue.Based on the available information, no systemic issue or deficiency was identified for the glp track end, serial number (b)(6)or module controller board.
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Manufacturer Narrative
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Section b5 has been updated with additional information.
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Event Description
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The customer reported an issue with the glp track end.Specifically, smoke was seen coming out of the sample access line (sal) generic fuse after turning it on once it was installed.There was no reported impact to patient management and no reported injuries.Update: additional information received 12 oct 2023: it was reported that after the 440v was connected on the filter, the segment controllers were turned on in order to be programmed since this was a new installation.As soon as the switches on the segment controllers were turned on, smoke came out of them.The power was then shut down.It was reported that the pins on neutral line of the plugs on the bus bar was damaged.
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Search Alerts/Recalls
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