Model Number CNS-6201A |
Device Problems
Inappropriate Audible Prompt/Feedback (2280); Unexpected Shutdown (4019)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/16/2023 |
Event Type
malfunction
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Manufacturer Narrative
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The customer reported that the central nurse's station displayed technical alarms on all patients and then it shut down.The customer didn't have many details as he was not on site at the time of the call.Technical support (ts) informed the customer that with such limited information, the only thing they may be looking at is an hdd issue.Ts asked the customer for more information.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
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Event Description
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The customer reported that the central nurse's station displayed technical alarms on all patients and then it shut down.There was no patient injury reported.
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Event Description
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The customer reported that the central nurse's station displayed technical alarms on all patients and then it shut down.There was no patient injury reported.
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Manufacturer Narrative
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Details of complaint: the customer reported that the central nurse's station displayed technical alarms on all patients and then it shut down.The customer didn't have many details as he was not on site at the time of the call.Technical support (ts) informed the customer that with such limited information, the only thing they may be looking at is an hdd issue.Ts asked the customer for more information.There was no patient injury reported.Investigation summary: multiple follow-up attempts were made to obtain further details but the customer could not be reached.A definitive root cause could not be determined since we could not confirm further troubleshooting or resolution details.Manufacturer references # (b)(4).Follow up 001.
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Search Alerts/Recalls
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