The e411 analyzer serial number was (b)(6).The competitor method is abbott.Calibration was last performed on (b)(6) 2023 with acceptable results, however, the customer may not be following the recommendations for calibration frequency per the product labeling.Product labeling states: "renewed calibration is recommended as follows: after 1 month (28 days) when using the same reagent lot after 7 days (when using the same reagent kit on the analyzer) as required: e.G.Quality control findings outside the defined limits" the qc data provided shows results for a level 1 control material that expired in apr-2023.The results were acceptable, however, it is not clear on what date the controls were run.Product labeling states: "controls for the various concentration ranges should be run individually at least once every 24 hours when the test is in use, once per reagent kit, and following each calibration." the pre-analytical information provided was acceptable.The sample was received for investigation.The sample was tested with rubella igg reagent lot 707955 and rubella igm reagent lot 707966 on a cobas e411 analyzer.The customer¿s rubella igg result was reproduced during the investigation (39.75 iu/ml).The rubella igm result was 0.244 coi (negative).The investigation is ongoing.
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