The complaint concerns 1 unit of surecan safety ii needle reference 4447005 from batch 23c25g8670.Device history record: the batch record, number 23c25g8670 was reviewed: the batch is within the specifications and no discrepancy was observed.No other similar complaint was reported on the (b)(4) units released in april 2023.Summary of investigations: no device was returned preventing a thorough survey.No pictures/videos of the complaint sample/observed defect were transmitted.Complaints database review: the complaint data base was verified: no increasing trend for this type of incident has been highlighted.Root cause: without the involved sample, conclusive pictures/videos of the defect, no root cause can be identified.Recommendation: to avoid this type of incident, the ifu specifies the procedure to follow.Conclusion: this complaint is not confirmed as no thorough investigation can be performed without the concerned sample/conclusive picture-video/pertinent data.If new element become available in the future, this complaint will be reopened.This type of incident is very rare (< 0.0001%).No actions plan is foreseen at that time.
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