RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Device Sensing Problem (2917)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/17/2023 |
Event Type
malfunction
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Event Description
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Philips received a complaint on the v60 ventilator indicating that there was a proximal sensor autozero failure.The device was reported to be outside of use at the time of the reported problem.No patient harm reported.The customer informed the remote service engineer (rse) that the device gave an error code, and this was confirmed by the customer in the device diagnostic report (drpt).The rse recommended that the customer perform the following troubleshooting steps: verify the pin alignment between the solenoids and the data acquisition (da) printed circuit board assembly (pcba), replace the proximal autozero solenoids 3 and 4, and finally replace the da pcba.The rse provided the customer with the part information for the solenoids and da pcba.This investigation is ongoing.
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Manufacturer Narrative
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H10: multiple good faith efforts (gfe) were attempted on 19oct2023, 25oct2023, and 15nov2023 to obtain confirmation of the troubleshooting, part order, part replacement, and resolution.No response or further information was received from the customer.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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