As the reported device was not returned, angiodynamics is unable to perform a device evaluation.Although the samples were not returned the customer provided a photo of the fiber noted to have fractured and detached.The customer's reported complaint description of the fiber was fractured and detached was confirmed via picture provided by the customer, however, no sample was returned.Without receiving a sample for evaluation the root cause could not be determined.Potential root cause could be due to handling damage during transit and/or storage at the customer facility between shipment date of 23-jun-2023 and event date of (b)(6) 2023.Manufacturing personnel 100% visually inspect devices during the packaging process.This type of fiber kink/detached damage would be noticed prior to shipment.A review of the device history records was performed for the reported packaging and component lots for any deviations related to the reported defect of the complaint.The review confirms that the lots met all material, assembly, and performance specifications.Labeling review: the instructions for use, which is supplied to the end user with this catalog number, states: "prior to and during use, avoid damaging the fiber by striking, stressing, or excessive bending.Do not coil the fiber tighter than a diameter of 20cm.Clinical safety and effectiveness data is not available for other fiber tip designs and diameters.Prior to and during use, avoid bending the introducer sheath and dilator as this can cause kinks and damage".A review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Reference (b)(4).
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A physician reported an issue with a nevertouch 65cm kit.While unpacking the device, it was noted that the laser fiber looked bent/ kinked.Upon further inspection, the fiber snapped into two pieces.The following procedure was completed with another same device and the patient did not experience any adverse effects, harm, or require medical intervention as a result of this incident.There was no damaged noted to the internal or external packaging of the device.
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