A product evaluation was completed.The reported extension tube torn at the backform was confirmed.Proximal injectate extension tube was detached from the backform.The finding was aligned to customer photos.Distal end of proximal injectate extension tube stopped within the insert.Per specification, extension tube should be inserted 0.300 plus minus 0.005 inches beyond the insert.The balloon inflated clear and concentric and remained inflated for 5minutes without leakage.All other through lumens were patent without any leakage or occlusion.No other visible damage was observed from catheter body.An engineering evaluation was initiated to assess for any manufacturing related processes which could be correlated to the complaint.A capa was initiated to address the detached fitting from the backend due to a lack of insertion in the insert.Capa is currently in implementation phase.The most plausible root cause is related to manufacturing.Corrections to the h6 codes type of investigations, investigation findings, and investigation conclusions were made.A device history record review was completed and documented that device met all specifications upon distribution.Complaint histories for all reported events are reviewed against trending control limits on a monthly basis and any excursions above the control limits are assessed and documented as a part of the monthly review.
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