The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the objective lens broken.Based on the result, we concluded that it was caused due to the excessive force applied on the objective lens.In addition, our technician confirmed that the r/l knob broken, the ethylene oxide gas valve (eog) broken, the glass rod broken, the remote control buttons perforated, the operation channel (primary) buckled, the suction channel buckled, the air nozzle deformed, the water nozzle deformed, the remote control buttons leak, the root brace rubber (lg control body) cut, the lcb distal cover glass scratched, the distal body worn out, the segment worn out, and the adjusting collar rupture; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0586(image failure)"" and/or the risk analysis results, it was evaluated to submit mdr.
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