Manufacturer's investigation conclusion: the reported event of the centrimag console not being able to properly supply power to the centrimag monitor was confirmed via analysis of the returned centrimag console.The returned centrimag console (serial number: (b)(6) was evaluated at the european distribution center alongside known working test centrimag equipment.During testing, the centrimag console booted up as intended without any issues; however, it was observed that the centrimag monitor would not power on when connected to the console, reproducing the reported event.The console was disassembled to inspect the internal components, and the issue was isolated to the 12v dc/dc printed circuit board (pcb).After replacing the 12v dc/dc pcb, the issue resolved, and a full functional checkout was then performed and the unit passed all steps of the test without any issues.The serviced and repaired unit was returned to the customer site after passing all tests per procedure.The damaged 12v dc/dc pcb was forwarded to product performance engineering (ppe) for further analysis.Ppe evaluation of the returned 12v dc/dc pcb further isolated the issue to a compromised component.Damage to the component would result in the console¿s inability to properly supply power to the centrimag monitor, resulting the monitor not powering on.The data in the downloaded log file did not indicate any issues with the centrimag console.No atypical alarms were observed in the log file.The reported event was determined to be due to a compromised component on the 12v dc/dc pcb; however, the root cause of the damage could not be conclusively determined through this analysis.The device history records were reviewed, and the records revealed that the centrimag console, serial number (b)(6) was manufactured in accordance with manufacturing and quality assurance specifications.The 2nd generation centrimag system operating manual section 9 ¿ ¿emergencies/troubleshooting¿ provides instructions for operation when there is a need to exchange the main console or motor with a backup console or motor.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.The centrimag 2nd gen system operating manual section 4.1.4 ¿ "monitor" states "should the monitor be disconnected or fail; the console may be operated independently with the relevant operational data displayed on the console display.When the monitor is active, control of motor and pump function may be accomplished using either the monitor or the console.If a monitor is unavailable, the pump and motor can be controlled via the console.When operated in this manner, a number of features that can only be accessed via the monitor will not be available.These include the stopwatch function, graphical displays of the pressure, as well as flow and alarm limits¿.The 2nd generation centrimag system operating manual section 11.1 ¿ "appendix i ¿ primary console alarms and alerts" cover all alarms (auditory and visual), and the appropriate actions to take if the issue does not resolve.No further information was provided.The manufacturer is closing the file on this event.
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