A1 - patient identifier: (b)(6).All available patient information was included.Additional patient details are not available.This report is being filed on an international product, list number 06p04-55 that has a similar product distributed in the us, list number 06p04-60.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and field data review.Return testing was not completed as returns were not available.Evaluation of complaint data for the product and reagent lot 47447be00 did not identify an increase in complaint activity for the complaint issue.A review of tracking and trending did not identify any related trends for the product for the issue.A review of the device history records did not identify any non-conformances, potential non-conformances and deviations related to the reagent lot 47447be00 and complaint issue.A review of customer field data was performed to assess field performance, initial reactive rates, repeat reactive rates and specificity (assuming 0 prevalence) were calculated per lot number per month.The performance within each month and subgrouping is within product specifications.Overall reactive rates of lot number 47447be00 across higuera escalante & cia.Ltda.(colombia), applicable peer sites and across a whole blood and plasma group were collected and assessed.Across the whole blood and plasma group, the customer and their peer sites, the performance for the lot is within product requirements.Labeling was reviewed and concluded that the issue is sufficiently addressed.Based on the investigation, alinity s anti-hcv reagent lot 47447be00 is performing as intended, no systemic issue or product deficiency was identified.
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