The aquabeam handpiece was not returned for investigation of the reported event.The current instruction for use ifu0101-00 rev.E, aquabeam robotic system ifu, us, english was reviewed and states the following: 8.30 sterile: treatment: to begin the aquablation treatment, step on the foot pedal and gently support the beige braided tubing extending from the back of the aquabeam handpiece.Caution (for system models other than ab2000c): failure to support the beige braided tubing may result in a system fault or insufficient cutting efficacy.During the aquablation treatment, use [-] indicator on the motorpack to decrease power/resection depth (if needed) and use [+] to increase back to planned power.A review of the device history record (dhr) for aquabeam robotic system/serial number (b)(6) and the aquabeam handpiece / lot number 23c03114 was performed, which confirmed that there was one (1) non-conformance issued to this lot during the manufacturing process that could potentially be related to the reported event.The affected units within the lot were segregated and reworked to address the non-conformances.The handpiece passed final inspection prior to release for distribution.Additional information received from the sales representative indicated that the failure was caused by an inexperienced physician.Therefore, the root cause of the reported issue is traced to the user.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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