The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the ccd module with drive pcb laser filter lifting.Based on the result, we concluded that it was caused due to the excessive force applied on the ccd module with drive pcb.In addition, our technician confirmed that the light guide cable buckled, the nozzle gluing missing, the operation channel (primary) leak, the bending rubber leak, the lcb distal cover glass scratched, the control body dirty, the objective lens dirty, the junction case loose, the remote control buttons disinfections damage, the segment hard to move, the bending rubber gluing poor finish, and the segment rupture; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report ""hr-rpt-0586(image failure)"" and/or the risk analysis results, it was evaluated to submit mdr.
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