Model Number 865350 |
Device Problem
Display or Visual Feedback Problem (1184)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 10/20/2023 |
Event Type
malfunction
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Manufacturer Narrative
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Philips is in process of obtaining additional information.A final report will be submitted upon completion of the investigation.
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Event Description
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The customer reported the touchscreen is not working.The device was in use on a patient.There was no report of patient or user harm.
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Manufacturer Narrative
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Diagnostic/functional testing was performed at the philips authorized repair facility.Results of functional testing indicate that the speaker produced sound.Based on the information available and the testing conducted we were unable to replicate the reported problem.The reported problem as not confirmed.Although the speaker was confirmed to be functioning per specification during testing it was indicated that the speaker was not working at the time of the event, the speaker has been replaced per current process.The device was operational after repairs were completed.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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Search Alerts/Recalls
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