Quotation for a replacement patient pump 1 and distribution board was sent to customer and not accepted.Therefore, no service activity has been performed on the device.Complaints database review pointed out that no further similar issues have been submitted for this unit since its installation in 2020.Based on the above facts and on similar complaints investigations, it cannot be ruled out that the root cause of the issue is a corroded/stuck pump motor most likely due to environmental conditions, such as water infiltration, humidity, condensation or high temperatures, which required a power overload to work, that could have led to an overcurrent that caused electrical damage to the distribution board.The risk is in the acceptable region.No specific action was currently deemed necessary.Livanova will keep monitoring the market.
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