Complaint details: the biomedical engineer reported that the gz transmitter was producing a large amount of artifact for the ecg intermittently and has happened multiple times on multiple patients and multiple lead sets have been tried.No patient harm occurred.The biomedical engineer requested a warranty exchange and returned this unit to nihon kohden.A review of the serial number (b)(6) for this gz-120pa for previous reports of this type from the customer and no other reports of "intermittent ecg artifact" has been received to nihon kohden.Investigation summary: nihon kohden repair center (nkrc) inspected the device and found signs of fluid intrusion in the ecg port and along the inner walls of the device.Upon testing the device and moving it around to test signal range there was intermittent signal loss.Additionally, the battery port showed signs of corrosion on them.Based on the physical condition of the unit, the most probable root cause was due to customer mishandling/abuse.To resolve the issue, an exchange unit (gz-120pa, serial number: (b)(6)) was shipped successfully to the customer.We have identified other known ecg issues which are listed below for reference: fuzzy or inaccurate waveforms (e.G., sawtooth patterns, square waves) and wave artifacts (signal noise, lead placement, lead connection, network interference) may be caused by faulty lead placement or faulty leads, or may require the ecg system relearning the patient's rhythm.Lead sets are used to acquire ecg readings, and the users should verify that the leads are authorized for use with the transmitter in operation before monitoring a patient.Improper connection of leads (leads not properly seated), and/or damaged or contaminated leads (dirt, dust and/or cleaning residues) may contribute to ecg issues.If the leads are not seated properly to the transmitter, readings will not appear properly.Users should ensure that all cable connections are secure before monitoring a patient.Damage to lead sets are most likely a result of mishandling that results in the damage to the inner wires of the leads.Damage to the conductive wires would prevent data from reaching the transmitter and transferring over to the bsm or cns.Buildup of residues on contact points could interfere with the stable flow of data or create a weak signal that may appear as a flat line or as broken waveforms on the transmitter, bsm, or cns.Lead issues resulting in the above-mentioned failure modes would be immediately recognizable by the user and addressed promptly.Attempt # 1: 10/24/2023 emailed the customer via microsoft outlook for patient information: reply was received from the biomedical engineer who reported that "the device was sent in on october 16, 2023, and i do not have the patient information you requested.".
|