H10: e117 signals a timeout of the erc and can be caused by: contact errors on plug-in connectors, defective main connector cable, trip of the circuit breaker of the tubing clamp, power supply issue that prevent the connection with scp system.A livanova field service representative was dispatched to the facility to investigate the device and could confirm the reported issue.Can internal and external communication boards were replaced without solving the issue.Therefore, the whole faulty e/p (electronics and power) pack was replaced with a loan one and the issue was then fixed.Subsequent functional verification testing was completed without further issues and the unit was returned to service.Complaints database analysis revealed that no similar event on this device occurred since its installation in 2014.Based on technical intervention, most likely root cause of the event could be traced back to a failure of an internal component of the e/p pack, likely due to the wearing of the unit that prevented the erc to be properly power supplied and therefore losing connection with the scp system.Failure of electronic components can be related to multiple and not deterministic factors such as exposure to heat, dust and moisture, accidental impacts (drops and falls), and power overloads/surges but also to variability of micro sub-components.
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