The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and in-house testing of a retained reagent kit lot 49156ud00.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.The ticket search by lot indicates that lot 49156ud00 performs as expected for this product.Ticket trending review did not identify any related trends.Device history review did not identify any non-conformances or deviations with the lot 49156ud00 and the complaint issue.In-house accuracy testing was completed with retained kit of lot 49156ud00 using panels which mimic patient samples.All specifications were met indicating the lot is performing acceptably.Labeling was reviewed and sufficiently addresses the customer¿s issue.Based on the investigation, no systemic issue or deficiency of the creatinine2 reagent lot 49156ud00 was identified.
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