The clinical application specialist (cas) spoke to the customer, and the customer stated that the site was rotated, and electrodes were changed.A philips field service engineer (fse) was dispatched to perform testing on the device.The fse visited the site two times, and after talking to clinical engineers and the customers biomedical management, the fse was told that at this point, there is no action needed from the philips team regarding patient injury investigation.The customer site advised that they are doing their own investigation and will reach out to the philips team if needed.H3 other text : customer refuses investigation of device.
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