No lot number was identified with this complaint, therefore the manufacturing documentation was not reviewed.All product and batch history records are quality reviewed prior to product release.No sample was expected to be returned to the investigation site for evaluation.With the provided information, no further assessment is possible and the investigation is concluded.A sample was not received at the manufacturing site therefore, the root cause for the customer complaint regarding the probe not working could not be determined.The retinal bleeding occurred during surgery but is unrelated to the device.It can be considered a pre-existing condition as the occurrence of the bleeding required the use of the concerned product (probe for coagulation and therefore stopping of the bleeding) in the first place.The exact root cause for the customers reported event is unknown, therefore, specific action cannot be taken.Complaints are reviewed and monitored at regular intervals for adverse trends.No adverse trends have been observed associated with the reported product and event.No action has been identified for this reported event.
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