I started using the prescribed philips respironics dreamstation auto cpap in (b)(6), which was recalled on 7/13/2021.I received the replacement "recertified device" (b)(6) 2023 and used it.This was a returned device of the recall that was supposedly reworked with the defective filter replaced with a new silicone one and therefore "recertified".On 4 or 5 instances, i noticed fine, black particulates on the mask, but since "recertified", assumed that the device was okay, cleared it out and continued to use.On 10/28/2023, tv's pbs did a story on the problems of philips' recall and the problems of their failed efforts, so i inspected my mask closely and found more tiny, black particles, photographing and collecting them.I called philips recall number (1-877-907-7508) and explained this to their (b)(6) (in usa), but we got cut off, so i called back and relayed my observations to their (b)(6) (in asia).She emailed me asking to see my photos (which i will send if needed), but told me that there was nothing that she could do to rectify my defective "recertified device".This is unacceptable performance by a us medical device manufacturer! my email is (b)(6).Reference report: #mw5147823.
|