Catalog Number MS25755 |
Device Problem
Inappropriate Audible Prompt/Feedback (2280)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/10/2023 |
Event Type
malfunction
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Event Description
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It was reported that the battery runtime was significantly reduced and that the device was producing false-positive alarms.There was no patient injury associated to that.
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Manufacturer Narrative
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The investigation has just startted; results will be provided in a follow-up report.
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Manufacturer Narrative
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The device was tested at the manufacturer's repair center, and it was found that there was a defective (overaged) battery which explains the short run time.Further, the housing as well as the keypad foil exhibited mechanical damages.These damages made the replacement of the entire device necessary; the design does not allow the exchange of individual parts.An in-depth investigation was not considered necessary due to the obvious mechanical damages and the evidence that the aspect of the shortened runtime was clarified.A m300 exchange device has been sent to the customer with factory settings as requested.The involved device was received in a condition with obvious mechanical damages.It could not be clarified if these damages have occurred during the particular monitoring episodes or were present already before.It is under the responsibility and control of the user to inspect the device prior to each use cycle and not to put it into operation if significant deviation such as mechanical damages are observed.The reported reduction of run time could be confirmed and was related to a damaged battery.The battery shall be replaced by trained service personnel in a yearly interval.This wasn't done for the particular device.Hence, it is concluded that lack of maintenance was a contributing factor in the event.
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Event Description
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It was reported that the battery runtime was significantly reduced and that the device was producing false-positive alarms.There was no patient injury associated to that.
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Search Alerts/Recalls
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